Satisfaction on Nursing Care among Admitted Patients in Secondary Level Hospital
Main Article Content
Abstract
Background: Nurses are the vital for any health care setting and basic nursing cares is concerned with helping a patient and meet his or her basic needs. The main role of nursing today is to help the individual to attain or maintain the optimal level of health. -+In Bangladesh, health care service is mostly curative oriented and hospital based; where the quality of service is a major concern particularly care provided by nurses. Therefore, in the present study the researcher interested to measure the degree of patients’ satisfaction and its relationship with quality of nursing care, which is measured by three important aspects of nurses including nurse’s attitude, behavior and interpersonal relationship. Many previous researchers have studied patient satisfaction towards nursing services in healthcare setting using NCPSS with Likert scale. But in this study the researcher used Risser's patient's satisfaction scale.
Materials and Methods: This cross sectional study was conducted from January to December 2015, purposively about 329 admitted patients of male, female and gyene & obstetrical ward at Adhunik Sadar Hospital, Nilphamary to find out the level of satisfaction on nursing care among admitted patients in secondary level Hospital. Data were collected by the researcher himself by face to face interview with a pretested semi-structured questionnaire.
Results: Result reveals that regarding attitude 52.6% were satisfied, 33.4% and 14.0% were highly satisfied and dissatisfied respectively. Regarding nurses’ behavior 53.8% were satisfied, 32.5% and 13.7% were highly satisfied and dissatisfied respectively. Regarding nurses’ interpersonal relationship 44.4% were highly satisfied, 40.4% and 15.2% were satisfied and dissatisfied respectively.
Conclusion: Nurses need to improve their attitude, behavior, and interpersonal relationship for patients’ satisfaction.
Article Details
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
Shahidullah, et al. Patient satisfaction on the health care service at a private Medical College Hospital. JOPSM. 2004; 24(1): 66-7.
Anisah A, et al. Patients’ perception of the medical services at Hospital Universiti Sains Malaysia, Singapore. 2008; 49(8):631.
Alasad J, Ahmad M. Better nursing care through Research in Jordan. International Journal of Health Care Quality Assurance. 2003; 16(6): 279-285.
Jackson J, Chamberlin J, Kroenke,K. Predictors of patients’ satisfaction. Social Science and Medicine. 2001; 52: 609-20.
Dufrene R. An evaluation of a patient satisfaction survey: validity and reliability. Evaluation and Program Planning. 2000; 23: 293-300.
Minnick A, Roberts M, Young W. What influences patients’ reports of three aspects of hospital services? Med. Care. 1999; 35 (10): 399-409.
Ottosson B, Hallberg K, Axelsson K. Patients’ satisfaction with surgical care to improve nursing care at a surgical clinic. International Journal of Health Care.1997; 16 (9) :43-53.
Akhtari-Zavare M, et al. Patient satisfaction: evaluating nursing care for patients hospitalized with cancer in Tehran teaching hospitals. Iran Global journal of health Science. 2010; 21(3) 331-337.
Keerthi, et a. 'Patient satisfaction regarding nursing care at emergency department in a Tertiary care Hospital. JMHHB. 2010; 15(1): 54-58.
Laschinger, et al. A Psychometric Analysis of the Patient Satisfaction with Nursing Care Quality Questionnaire. Journal of Nursing Care Quality: July/September. 2005; 20(3): 220-230.